Freelance Technical Writer
Reduce Your Support Costs with Quality Documentation
Hello, I'm Craig Wright, a freelance technical writer based in the East Midlands, UK. I can help you with all your documentation needs, including writing, planning, and designing online help, user guides (manuals), wiki articles, help centre articles, and marketing content.
As a technical documentation specialist, I create content that:
Connects with your customers, and explains concepts and tasks using terms they understand.
Reduces your support costs, saving you time and money, while giving customers a better experience.
Keeps knowledge in your business. People come and go, but the information in your documentation stays in your organisation.
Boosts your brand. Quality documentation shows your customers you think about their needs and creates a good impression.
Makes it easy for your customers to find answers. I use leading tools such as MadCap Flare and Paligo to create first-class user experiences.
Is easier and cheaper to update. I know how to take advantage of content reuse features in the latest authoring tools. Content reuse can make it much easier, quicker, and cheaper to update your content in the future.
Why should you choose me as your technical writer? Because I bring a wealth of experience and knowledge to your project. I've been a technical writer for 20 years, have a degree in technical communication, and am a fellow of the ISTC. So I understand communication theories, follow best practices, and have hands-on experience that will benefit your business. Importantly, I'm also versatile - I've documented software, hardware, and business processes, and I've worked for huge multi-nationals and small independents. I'm also a trained web copywriter, so can write marketing content too.
Sounds good? Then please get in touch. I'd love to hear about your documentation plans.
If you'd like to find out more about my background as a technical author and the technical writing services I provide, please browse through my site - there's plenty of information on past projects, testimonials, etc., and some advice too.