Craig Wright – Technical Writer

Online Help Technical Writer - Craig Wright

Craig Wright

Hi, I'm an experienced technical writer based in Chesterfield, Derbyshire, UK. I write technical documentation, including online help.

Experienced Technical Writer and Copywriter

Hi, I'm Craig Wright and I'm a freelance technical writer and director of StrayGoat Writing Services Ltd. I hope you've been taking a look around my site as there's plenty here, including details of my technical writing services and lots of helpful content in my blog. But this page is all about me, and it's designed to work like a curriculum vitae (resume), where you'll find out about my education, career, and personality.

You might not care what I am like, as long as I can do the job. But I think it does help to understand what I'm all about, so you can see how I will fit in with your team and processes.

I've split the information up into smaller chunks, so you can skip to the parts that interest you:

Technical Writing Career 1997 to Present

I spent over a decade in my first technical writing job, working on SCADA software used in the utilities industries in various countries. In the later years, I switched to part time, studied copywriting, and started doing freelance copywriting as a sideline. That experience improved my writing so much, and added new strings to my bow. It also set me up nicely to try my luck as a freelance/contract technical writer.

  • 2017: Freelance Technical Writer at Adaptable Tools (Paligo)
  • 2016-17: Freelance Technical Writer at Timecode Systems (MadCap Flare)
  • 2016: Freelance Technical Writer at Watson-Marlow Pumps (MadCap Flare)
  • 2016: Freelance Technical Copywriter at 4Energy (MS Word)
  • 2015: Contract Technical Author at 4Energy (Atlassian Confluence, MS Word)
  • 2015-2017: Freelance Technical Author at EBPCOOH (providers to the NHS) (MadCap Flare)
  • 2014: Contract Technical Author at 4Energy (Atlassian Confluence, MS Word)
  • 2013: Contract Web Copywriter at Remove My Car (MS Word)
  • 2013: Contract Technical Author at 4Energy (MS Word)
  • 2013: Contract Technical Author at MWH Global (MS Word)
  • 2012: Freelance Technical Author at Savantini (Adobe InDesign)
  • 2012: Contract Technical Author at Schneider Electric (Adobe InDesign, MadCap Flare)
  • 2004-ongoing: Freelance web copywriter for various clients (MS Word)
  • 1997-2012: Senior Technical Author at Serck Controls/Schneider Electric (Adobe FrameMaker, MS Word, MadCap Flare).
Technical Writer Career

Experience of...

  • Software documentation, especially relating to monitoring, controls, and IoT (Internet of Things)
  • Hardware documentation, IoT devices, cooling controls, alarm controls
  • Process documentation, assembly processes, installation processes, healthcare procedures
  • Working in a documentation department
  • Working in a software development team (agile)
  • Working in a hardware development team
  • SCADA technology
  • IoT technology
  • Data centre cooling systems
  • Building management systems (BMS)
  • TENS health technology
  • Scrap car and scrap metal sale and disposal.
Technical Writer Qualifications

Qualifications and Education

Unlike a lot of technical writers, I actually studied technical communication at university, straight from school. It wasn't a career move for me, I actually went into it from the start.

I've worked as a technical writer ever since, am a fellow of the ISTC. When I moved from employment into freelancing, I wanted to make up for lost time with training, and so I try to take courses annually as part of my CPD (career pathway development). That's just to make sure I'm up-to-date and learning new things, not because I'm a career-chaser.

Education and Certificates

  • Fellow of the ISTC
  • Certified MadCap Flare Advanced Developer v11
  • BA Hons Technical Communication (1997)
  • 4 A Levels, including English (obviously)
  • 10 GCSEs (yes, GCSEs, not O Levels. I'm not that old!)

Training Courses

  • Adobe Illustrator (2016)
  • Adobe Captivate (2015)
  • Confluence training course - remote learning (2013)
  • DITA training course - Cherryleaf (2013)
  • Madcap Flare (2012)
  • Success Works SEO Copywriting (2011)
  • Institute of Copywriters Training Course (2009)
  • Adobe FrameMaker (way back in the early 2000s)

I've also learned how to use the following products (self-taught):

  • Paligo
  • Microsoft PowerPoint
  • TechSmith SnagIt
  • TechSmith Camtasia

Personality Type - INTJ

I know some companies like prospective employees/contractors to take a personality test, so I thought I would give it a go. I tried using the free personality test at I was half-expecting it to return a 'VOID' error, but no, it turns out I do actually have a personality after all. Give it a go and see what sort of personality you have.

The results of my test were:

  • Personality Type: INTJ
  • Introvert: 78%
  • Intuitive: 50%
  • Thinking:25%
  • Judging:33%
Technical Writer Personality Type

According to the theory, this means I have a:

  • Strong preference of Introversion over Extraversion
  • Moderate preference of Intuition over Sensing
  • Moderate preference of Thinking over Feeling
  • Moderate preference of Judging over Perceiving

Apparently, this personality type is fairly rare, so it is no wonder people thought I was a bit odd at school. Wikipedia has more information on personality types, including INTJ.

That's the test results, but what am I really like? Well, the introvert part is right. I am introverted and quite happy being alone or in a small group. I'm not so comfortable in larger groups, not only because of my personality, but I have hypersensitive hearing too. That doesn't make me super-powered like Daredevil, it just means I'm just more sensitive to sounds at either end of the spectrum and have a hard time tuning sounds in and out. It can be hard for me to focus in a noisy environment. I don't think it entitles me to a disability badge for parking, unfortunately.

Technical Writer in a Team

Technical Writer Working in a Team

In recent years, I've spent more time working alone, from home. But prior to that, I worked as a technical writer in teams for 18 years, including:

  • Documentation team
  • Software development teams (agile)
  • Hardware development teams
  • Product assembly team
  • Installer team

Over the years, I've met all sorts of characters, and I've developed ways of connecting with lots of different workers and SMEs. So don't worry about my introvert nature - I'm just quiet and humble, not too shy to interact with people. When there are questions that need to be asked, I'll ask them. When there are conversations going on that I feel I can contribute to, I'll pipe up. Just don't expect me to join in with group hugs, high fives, karting days, work dos, and that palaver. I'm not a millennial ;)

Here's what a couple of SMEs from my last on-site job had to say:

"I worked with Craig at 4energy when he was writing documentation for the IoT Platform software for data centers and cabinets. He is a friendly, highly-skilled professional with vast knowledge of technical writing. I recommend him for his work and I would definitely like to work with him again." - Nasir Siddique, Software Developer.

Away from Work, What Makes Me Tick?

One of the biggest problems with remote working is that I'm never away from work! But when I do get some time off, these are the things I get up to:

  • Dog walking. I have two rescue dogs and getting them out and about is a daily priority, come rain or shine.
  • Gym. I'm not hardcore, but I go regularly.
  • Football. Just watching these days, as a groin injury and surgery has finished me off.
  • Hiking and biking. I don't get to do it as much these days, but like to get out when I can.
  • TV. It's the golden age of TV drama and I'm a box set junkie.
  • Nordic Noir. Films, tv, and books, I love a bit of Scandinavian crime.
  • Gaming. I've been a long-time gamer, and sneak in an hour two when I can. You won't catch me up all night gaming though, I'm not an addict.

So there you have it, nothing that puts my health or your work at too much risk.

Technical Writer Personality