Tips for working in customer support

Are you a technical communicator who has been asked to help with customer support or technical support? In 2019, I was in that position too. In this post, I’ll share some helpful tips based on my experience of providing customer support for Paligo, a technical...

What skills does a technical writer need?

Technical writers come from a variety of backgrounds and can have a diverse skill set. In this post, I’ll look at some of the skills you should look for in a technical writer. (It may also help if you are a different kind of writer and are wondering if you could...