This one was tight with the character count. I wanted to try and account for two possible reasons for the error:
- The user has entered the correct email address, but has made a mistake when typing it.
- The user has entered a different email address than the one they use for this account.
I tried to focus on general wording for the problem – that the app doesn’t recognise the email address. This lets the user know that there is a problem with the email address they have used. So they will be able to check the email address is correct and if it is, they might realise they used a different email address.
In an ideal world, I’d want the message to be more descriptive, but difficult with this strict character limit.
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