Freelance Technical Writer
Looking to help your customers without spending a fortune on customer support? I can help.
I create knowledge bases, online help, and user guides that give your customers the answers they need, in terms that they understand.
Your friendly technical writing specialist
Freelance Technical Writer
I can help you if you need any of these services.
Click an icon to find out how I can create the helpful content that your customers need.
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“Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.”
Technical authoring tools
Need a technical writer with knowledge of a specific tool? I’ve worked with MadCap Flare, Paligo, Atlassian Confluence, Zendesk, Freshdesk, Adobe products, MS office and more.
Making content accessible
Explaining complex products and services in simpler tems is my speciality. It’s not about dumbing down, it’s about breaking down the information and making it more accessible.
Qualified Technical writer
Your project is in safe hands. I’ve been a technical writer for over 20 years, have a degree in technical communication, and am a fellow of the ISTC. I have copywriting qualifications too.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works.
Are you wondering if I’m technical enough for your industry? Don’t worry, I’ve worked in lots of different sectors (see below). I pick up new technology quickly and know how to get info from your experts and turn it into content that is easy for your customers to understand.
Say hello
Let’s talk about your project
If you’re looking for user guides, instruction manuals, or an online help centre, I can help. Get in touch now to discuss your project.
Looking for a mix of technical writing and copywriting (marketing)? I’m a trained copywriter too, so could be the perfect writer for your project.
Latest News
Tips for working in customer support
Work better in customer support with these ten tips from Craig Wright, technical writer and customer support agent.
Working as a Freelance Technical Writer – Part Two
In the previous "Working as a freelance technical writer" article, we looked at what you'd need to consider when going from employment to self-employment. Here, in part 2, I'm going to explain my typical working day. As always, this is my personal experience of...