Adaptable Blotter is an app designed for use in the financial industry. It allows traders and other financial specialists to control data shown in ‘grids’, and it is compatible with grids from different manufacturers. My mission was to create documentation for the app, using Paligo as the authoring tool and then outputting the content as HTML5 help and as Zendesk articles.
The audience for this content is well-educated, but not necessarily IT-literate. So the key aim was to provide task-orientated content that is easy to understand, stripped of unnecessary computer jargon, but at the same time, not patronising to the users.