Software Technical Writer for Hire

Software technical writer - Craig Wright

Craig Wright

Experienced software technical writer based in Chesterfield, Derbyshire, UK.

Task-Based Software Documentation for a Better Customer Experience

If you are looking for an experienced, reliable software technical writer, you are in the right place. I'm Craig Wright and I've been creating software documentation for 20 years, so whatever you need, there's a good chance I can help. Whether you are looking for online help, manuals, training material, wiki pages or help centre articles, I can make sure your content connects with your customers.

I'll go into more detail below, but the key things you need to know are:

  • I've worked in software development teams.
  • I've worked in agile environments.
  • I'm a certified MadCap Flare advanced developer.
  • I've worked with Paligo, Atlassian Confluence, Adobe FrameMaker, Adobe InDesign, MS Word too.
  • I know about topic-based writing and content reuse.
  • I don't just write 'how to' instructions - your customers need context too.

If you would like to know more about my background and approach to software technical writing, please read on. Or select the button below to send me a message about your project. I'd love to hear from you.

I Bring 20 Years' of Software Technical Writing Expertise to your Project

When you're looking for a technical writer, it's natural that you want to find someone who has worked on software that is similar to yours. I understand that completely (but don't get too hung up on it). What sort of software have I worked on? Let's see...

  • SCADA Systems - remote control of equipment, remote monitoring, sensors, Internet of Things, smart technology, SaaS
  • Online Auction Software - browsing for products, online purchases, completing legally required paperwork online, etc.
  • Healthcare Software - logging call centre calls, classifying patient's symptoms, forwarding details to relevant departments, etc.
  • Financial Blotter Software - used to manipulate grids used in the financial sector, so lots of queries, filtering, and sorting.
Software Technical Writer - Craig Wright

For most of these projects, I worked as part of the software development team, and followed agile (or agile-ish) processes. So I won't run a mile when you mention a sprint or start cracking one-liners when you say it's time for a stand-up.

As I've worked in a software team, I understand the processes involved in creating software, and know how to approach software developers. Over the years, I've encountered all sorts of personalities, so I'm not put off by techies!

If your software is completely different to what I've worked on, don't worry, I can still help. The principles for documenting software are the same, irrespective of what your application does. It's all about understanding who the end user is, what they need, and how the information should be presented.