In her book ‘Content Design’, Sarah Richards explains the process that content designers work through to create user-centred content. What struck me about it is how similar it is to the technical writing process, although there are a few key differences. ...
Not so long ago, I was having an online discussion with a copywriter about the differences in our work. During the conversation, the copywriter mentioned that he sees the gov.uk site as a good example of the type of writing that technical writers do. I agree, it is a...
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