Technical Author in Leicester – Online Help, Wikis, Manuals from Experienced Pro

See, it wasn’t so hard to find a technical author in Leicester after all! Now that you have found StrayGoat Writing Services, let’s see what I (Craig Wright, technical author and owner) can do for you. Let’s start by looking at what you need. Let me guess – a technical writer in Leicester, or nearby, that can:

  • Produce high-quality manuals, online help, and wiki documentation designed to meet the needs of your customers
  • Understand your technology and processes quickly
  • Explain your products and services in terms that your customers can understand
  • Build relationships with your staff so that information is passed on with minimal disruption to their duties
  • Get on with it! You don’t have the time or resources to micro-manage a technical writer, so choose a self-sufficient professional.

Well, good news – as a technical author with 18 years’ experience, a BA Hons in technical communication, and a proven track record of creating online help and manuals for clients such as Schneider Electric, NHS Out of Hours Services, and 4Energy, I am the writer you need. And right now, I am based in Hinckley, Leicestershire, so I’m probably right on your doorstep. (If not, no problem – I work remotely for many of my clients).

Experienced Technical Author in Leicester

If I’m working on a project that requires regular visits to your premises, I can cover all areas of Leicester and Leicestershire, and I also venture out into Derbyshire, Warwickshire, and Nottinghamshire too.

Okay, I can cover Leicestershire. That’s your first box ticked, but you need to know I can produce the high quality content your business demands, right? Well, let’s see what I bring to the table:

  • Technical Writing Qualifications

Don’t underestimate the importance of hiring a technical author with formal training and qualifications. Just because a tech writer has been in the industry for several years, it doesn’t mean they follow best practices. I have a degree in Technical Communication and am a member of the Institute of Scientific and Technical Communicators, so you can be sure your documentation will be of high quality.

  • Experience of Working in Large Corporations and Small Businesses

If you take a look at my career history, you’ll see that I spent 16 years working for a company called Serck Controls, which is a subsidary of Schneider Electric, a huge global company. So I know exactly what it is like to work for a large organisation. But I’ve worked for smaller businesses too, so don’t assume I’m some super-corporate technical writing robot. I’m not. I’m just an easy-going technical writer who takes pride in his work and likes to get things done.

  • Skilled with Help Authoring Tools and Documentation Software

You don’t get to work for big companies without knowing your stuff. Over the years, I’ve used MS Word (yes, really), Adobe FrameMaker, Adobe InDesign, and MadCap Flare to produce online help, user guides, tutorials, and manuals. I’ve also created online documentation and wikis with Atlassian Confluence. Even if you plan to use another HAT (Help Authoring Tool), there’s not going to be an issue – most documentation tools have common features.

  • Empathy with End-Users

I have a keen interest in finding out how things work and I seem to have an ability for learning new technology quickly. But I’m not a techie. This seems to stand me in good stead as a technical author, as it means I don’t get ‘lost’ in the technical details – I am always able to empathise with the end user. As a result, I’m able to pitch your documentation at the right level for your customers.

  • Ability to Understand New Technology Quickly

Worried that I don’t know about your products or services? Don’t be. I pick up new technology very quickly – maybe I am an engineer at heart. Have a look at my testimonials for more details.

  • Skilled at Explaining Complex Concepts in Plain English

Well, of course I am. That’s my job, right? There’s a reason why I’m good at explaining concepts in simple terms – that’s how I have to process the information myself!

  • Sensitive to your Business Needs

Hey, I’m a business owner too, and I know how important it is to provide appropriate, affordable solutions. When you come to me with a project, I will suggest a course of action that works best for you, even if it means using MS Word instead of a more powerful documentation tool.

Getting to Leicester

I am based between Coventry and Leicester, so have good access routes to all parts of Leicestershire. In most cases, I prefer to travel by car, simply because of the terribly unreliable/slow public transport system. Getting to Leicester is very easy, whether it is via A47 or M69 and M1. So wherever your business is in Leicestershire, I’m right on your doorstep.

Ready to Hire? Just Get in Touch

If you would like to know more about my technical writing services, please get in touch. You can get hold of me via the Contact Us page (e-mail is preferred, as I can’t always take calls when working on site). Alternatively, get in touch via any of these social media sites:

Sorry, but the contact us page does feature a Captcha. This is to limit e-mail spam. I know, I know, I hate Captcha’s too, but not as much as I hate being bombarded with offers for knock-off viagra.