A searchable, standalone website that you can host on a server or provide as local content. It’s responsive too, so customers can use it on smartphones, tablets, or computers. Delivered as HTML5 web content, created in Paligo or MadCap Flare.

Task-based manuals that allow customers to go straight to the section they need, without having to read ‘earlier’ sections. Delivered as PDF, ready for you to send to the printers or provide as a file. 

Do you run a content team? Are you looking for a trained content designer to help you with digital transformation? Then I might be just the person you’re looking for. Clear, user-centred content is what I’m all about.

Looking for better articles for your Zendesk or Freshdesk help centre? I’ve used both platforms to create content (and  have used powerful authoring tools to publish directly to them). Click the button to find out more.

Moving from one content tool to another? Need help converting Word documents into online formats? I can help you with that. Just let me know what format you need.

Marketing content that promotes the benefits of your products, and explains how they work. Content for web pages, written in a more creative style than my technical writing work.

Do you need help making your product more user-friendly? I can write the in-product microcontent, such as option names, on-screen descriptions, and error messages.

I don’t provide training as a service, because delivering training requires a different skill set. A good trainer is an engaging speaker, knowledgable in their subject and also with an ability to ‘perform’. As a natural introvert, I don’t have the right personality type for that. But I know people who do, so if you get in touch, I’ll try to point you in the right direction.