Craig Wright is an experienced technical writer based in Chesterfield, UK. He hates writing about himself in the third person, so I shall stop now.
Always interested in new content writing opportunities. Remote working preferred.
As a technical writer, I sometimes do some UX writing for the software products I work on. I decided to look into UX writing as another service I could offer, so took the daily UX challenge at https://www.dailyuxwriting.com.
Here's the day 9 (of 15) challenge.
The user is trying to rent a car using an application but the credit card on file has expired.
Write them an error message so that they can correct the problem.
Headline: 30 characters
Body: 45 characters
Text:
Your card has expired. Update the card details in your account.
For this one, the error text is pretty simple. Function and purpose over style. A basic approach of "what the problem is" followed by "what the user needs to do to fix it". In this case, they need to update their card. I also added a contact support button as there's a chance that the user doesn't have another card or that their existing card has not expired at all, it is just a system error. For those issues, they can talk to support.
Do you need a UX writer for your project? I'd love to hear from you. I've worked in software teams for most of my career as a technical writer and have trained as a content designer and copywriter too. I know about user journeys, work flows, and user-centred content. Microcopy, long form content, I can do it all.
Craig Wright is an experienced technical writer based in Chesterfield, UK. He hates writing about himself in the third person, so I shall stop now.
Always interested in new content writing opportunities. Remote working preferred.
Craig Wright is an experienced technical writer based in Chesterfield, UK. He hates writing about himself in the third person, so I shall stop now.
Always interested in new content writing opportunities. Remote working preferred.
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