Looking for a Freelance Technical Writer or Content Designer?
Do you need a writer who can explain how your products and services work? Someone who understands your customers and is comfortable with technology?
I can help.
As your technical writer, I’ll make sure your user guides, help pages, and UI text are easy to understand and designed to meet your customers’ needs.
Your friendly technical writing specialist
Freelance Technical Writer
Technical writer? Content designer? What sort of writer do you really need?
Confused about whether you need a technical writer or a content designer? Don’t worry, you’re not alone! There’s a lot of confusion about job titles and they can vary between organisations and industries. In some, I’d be classed as a technical writer, in others, a content designer. I think the confusion comes from the word “technical” and also the need for developer content.
My take is:
- “Traditional” technical writer – Produces content for a range of users. The content is user-centred and helps users to achieve their goals, often, but not exclusively, with technology-related products and services.
- Content designer – Produces digital content for a range of users. The content is user-centred and helps users to achieve their goals. This is often, but not exclusively, with online services, such as government services, and charities.
- API technical writer – Produces highly technical content aimed at developers. The term “technical writer” is often used to describe these writers.
I’m a “traditional” technical writer and I’ve trained in content design too, so if you need end-user content, I’m a good fit. Check out my services to find out more.
Technical writing services
Online Help
Take your documentation online with an HTML5 help centre. Searchable, user-friendly content that works on mobile, tablets. and computers.
User Guides
Clear, accurate, and user-centred instruction manuals and tutorials. Fresh, modern designs and accessible content.
Help Centre Articles
Are you using Zendesk or a similar customer support centre? I'll make sure your articles are helpful and user-centred.
UX Writing
Need microcopy for your software or app? I'll make sure your content is concise, precise, and helpful.
Content Design
For accessible web pages that are designed to help users achieve their goals. Similar to technical writing, but for non-tech content.
Web Content
Need your website to be easier to understand and more helpful to customers? I'll make your content more user-friendly.
Your content is in safe hands
I’d like to think I check all of those boxes. With over 20 years’ experience, I have a wealth of experience to bring to your project. I’m familiar with industry-leading tools, such as Flare and Paligo too.
Fellow of the ISTC
Paligo User
Certified Flare User
CDL Trained
Let's talk about your project
If you're interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch.
Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.
Latest blog posts
Tips for working in customer support
Work better in customer support with these ten tips from Craig Wright, technical writer and customer support agent.
IR35 – Changing the Way I Work
If you are a self-employed technical writer in the UK, you've probably heard about IR35 and its impending roll-out to the private sector. In this post, I'm going to talk about why it is bad news and what I'm going to try and do to stay in business. To find out more...
Looking for freelance talent? Try Jooble.