Straygoat creates clear and accurate information that's available 24/7 and is easy to use. When your customers can help themselves, there's less need to contact your technical support.
Reduce Support Costs with Documentation
Online Help
User Guides
Your customers and staff need documentation that they can access from anywhere. Straygoat can make your manuals smartphone-ready or can create responsive content from scratch.
Documentation on Smart Devices
Online Help
User Guides

By Hiring an Experienced Technical Writer
20 Years' Experience
Fellow of the ISTC | BA Hons Technical Communication
High Quality Documentation for Software, Hardware, and Processes

Avoid Costly Mistakes
User Guides
Online Help
Wikis

StrayGoat can make sure your user guides are clear, accurate, professionally presented and available as PDF or hard copy.

Give your customers 24/7 searchable support with an online help system. High quality content will help customers and reduce support costs.

Customer Support Content

Looking for quality content for your customer support centre? Get in touch. I'll make sure your content helps customers and diverts tickets.

 

Freelance Technical Writer

I Write Clear Explanations that Reduce your Support Costs

Freelance Technical Writer - Craig Wright

Hello, I'm Craig Wright, a freelance technical writer based in the East Midlands, UK. I can help you with all your documentation needs, including writing, planning, and designing online help, user guides (manuals), wiki articles, help centre articles, and marketing content.  

How I Can Help You:

As a technical documentation specialist, I create content that:

Connects with your customers, and explains concepts and tasks using terms they understand. 

Reduces your support costs, saving you time and money, while giving customers a better experience.

Keeps knowledge in your business. People come and go, but the information in your documentation stays in your organisation.

Boosts your brand. Quality documentation shows your customers you think about their needs and creates a good impression.

Makes it easy for your customers to find answers. I use leading tools such as MadCap Flare and Paligo to create first-class user experiences.

Is easier and cheaper to update. I know how to take advantage of content reuse features in the latest authoring tools. Content reuse can make it much easier, quicker, and cheaper to update your content in the future.

The Ideal Technical Writer for your Project?

Why should you choose me as your technical writer? Because I bring a wealth of experience and knowledge to your project. I've been a technical writer for 20 years, have a degree in technical communication, and am a fellow of the ISTC.  So I understand communication theories, follow best practices, and have hands-on experience that will benefit your business. Importantly, I'm also versatile - I've documented software, hardware, and business processes, and I've worked for huge multi-nationals and small independents. I'm also a trained web copywriter, so can write marketing content too. Sounds good? Then please get in touch. I'd love to hear about your documentation plans. If you'd like to find out more about my background as a technical author and the technical writing services I provide, please browse through my site - there's plenty of information on past projects, testimonials, etc., and some advice too.

Technical Writing Services

I offer a wide range of technical writing and copywriting services - select an icon for more information. If you need a writing service that isn't listed, please get in touch - I've got the skills to help with most sorts of writing and information design work.

Need clear and engaging topic-based software documentation? Let me help. I've worked in software development teams and know agile methodologies and am no stranger to IT-related content.

Your next great hardware device needs exceptional documentation. Hire me to write hardware documentation that connects with your customers and gives them the information they need.

Link building is and will continue to be a tremendously important component of Search Engine Optimization (SEO).

I can create help desk articles that are pitched at the right level for your internal staff or customers. Don't have a help desk? Ask me about Paligo for authoring and Zendesk for delivery.

Looking for a technical writer to convert your old content into Flare, Paligo, Zendesk, or other formats? I can do that for you - click to find out more.

Need better performing web pages and blogs? I'm a qualified web copywriter too, so can write your marketing content. Click to find out more. 

MadCap Flare Certified Technical Writer

If you are using MadCap Flare, you'll be glad to know I am a certified advanced MadCap developer for version 11. Why haven't I updated that to include later versions? Well, there's not been much need - MadCap introduced big changes in version 10, but the changes in the more recent versions have been less dramatic (with the exception of support for their new Central platform). 

I've used plenty of other technical communication tools too, including Adobe FrameMaker, Adobe InDesign, Adobe Captivate, Paligo, Atlassian Confluence, and MS Word. So no need to panic if  you've never heard of Flare - I'm adaptable.

What My Clients Say...