Freelance Technical Writer
Craig Wright – Technical writer and copywriter
Freelance Technical Writer
Craig Wright – Technical writer and copywriter
Technical documentation – an affordable way to provide customer support 24/7
Do you need documentation for your products and services? Are you looking for a way to reduce your customer support costs?
I can help.
As your technical writer, I’ll create content that explains your products and services clearly, using terms that your customers understand. So that when they aren’t sure about something, they can find the answers for themselves rather than calling your support.
Find out about my writing services below or get in touch and we can talk about your project.
Technical Writing and Copywriting Services
What’s the best way to get information to your customers? For delivering user assistance, you might want to go for an online help system, web pages, or perhaps a PDF user manual. If you’re trying to attract new leads, then web copy, brochures, and email content could be the answer. Whatever type of content you need, I can help.
Online Help & Web Content
Online help works like a website, and allows customers to search for the information they need. It’s a great way to provide support 24 hours a day and across time zones.
User Guides
Hard copy user guides and PDF user guides are still a great way of providing support. But they need to be written in a way that allows the reader to dive in at any point, so they can get specific answers fast.
Copywriting
To engage customers, your content has to capture their attention and promote benefits, not features. It’s all about writing from the customer’s perspective and answering ‘what’s in it for me?’.
Other Writing Services
Online help, user guides, and copywriting are just some of the services I provide. See the Services page for more details.
Am I the right technical writer for your project?
Then you’ll find I’m a good choice.
I’ve been a technical author for over 20 years and have formal training in technical communication and copywriting too. So I understand the theory and best practices, and also have lots of hands-on experience that will benefit your company.
Background and training
20+ years’ experience in software and hardware documentation. Lots of experience in industrial SCADA and IoT systems.
BA Hons Technical Communication
Fellow of the ISTC
Certified SEO copywriter, SEO content institute
Certified MadCap Flare technical writer v11
Tell me about your technical writing project
If you’re interested in hiring me as your technical writer or copywriter, please get in touch. I am based in Chesterfield, Derbyshire, and cover the East Midlands and South Yorkshire areas, but work remotely for most clients.
I’m interested in all sorts of technical writing and copywriting projects – variety is the spice of life. But I’m an especially good choice for IOT and remote control/monitoring systems, as I’ve worked on those in several industries.