Technical Writer, Craig Wright

Freelance Technical Writer

Craig Wright – Technical writer and copywriter

Freelance Technical Writer

Craig Wright – Technical writer and copywriter

Technical Writer, Craig Wright

Technical documentation – an affordable way to provide customer support 24/7

Do you need documentation for your products and services? Are you looking for a way to reduce your customer support costs? 

I can help.

As your technical writer, I’ll create content that explains your products and services clearly, using terms that your customers understand. So that when they aren’t sure about something, they can find the answers for themselves rather than calling your support.

Find out about my writing services below or get in touch and we can talk about your project.

 

Technical Writing and Copywriting Services

What’s the best way to get information to your customers? For delivering user assistance, you might want to go for an online help system, web pages, or perhaps a PDF user manual. If you’re trying to attract new leads, then web copy, brochures, and email content could be the answer. Whatever type of content you need, I can help.

Online Help & Web Content

Online help works like a website, and allows customers to search for the information they need. It’s a great way to provide support 24 hours a day and across time zones.

technical writer, online help, web help

User Guides

Hard copy user guides and PDF user guides are still a great way of providing support. But they need to be written in a way that allows the reader to dive in at any point, so they can get specific answers fast.

Technical writer, user guides, manuals

Copywriting

To engage customers, your content has to capture their attention and promote benefits, not features. It’s all about writing from the customer’s perspective and answering ‘what’s in it for me?’.

technical writer, copywriter

Other Writing Services

Online help, user guides, and copywriting are just some of the services I provide. See the Services page for more details.

“Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.” Jonathan Wolfson

Director, Adaptable Tools

Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works. Laura Johnson

Marketing Director, Timecode Systems

Am I the right technical writer for your project?

What do you want from a technical author/copywriter?  Someone who understands their craft, has a proven methodology, and will be productive from day 1, right?

Then you’ll find I’m a good choice.

I’ve been a technical author for over 20 years and have formal training in technical communication and copywriting too. So I understand the theory and best practices, and also have lots of hands-on experience that will benefit your company.  

 

Background and training

20+ years’ experience in software and hardware documentation. Lots of experience in industrial SCADA and IoT systems.

BA Hons Technical Communication

Fellow of the ISTC

Certified SEO copywriter, SEO content institute

Certified MadCap Flare technical writer v11

technical writer, istc
Technical writer, copywriter
technical writer, madcap flare
technical writer, paligo, madcap flare
“Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.” Steve O'Hara

Chief Technical Officer, 4Energy

Tell me about your technical writing project

If you’re interested in hiring me as your technical writer or copywriter, please get in touch. I am based in Chesterfield, Derbyshire, and cover the East Midlands and South Yorkshire areas, but work remotely for most clients.

I’m interested in all sorts of technical writing and copywriting projects – variety is the spice of life. But I’m an especially good choice for IOT and remote control/monitoring systems, as I’ve worked on those in several industries.

Let's get your content project started. Get in touch and let me know what you need.

craigwright@straygoat.co.uk

+44 07954141761