Freelance Technical Writer
Looking to help your customers without spending a fortune on customer support? I can help.
I create help centres, user guides, and web pages that give your customers the answers they need, in terms that they understand.
Your friendly technical writing specialist
Freelance Technical Writer
Helpful content that makes life easier
Your customers need clear, accessible, and helpful content. Content that answers their questions, explains how things work in clear logical steps, and uses language that they can understand quickly.
That's exactly the type of content I'll create for you.
By writing content from the reader's point-of-view, I create help pages and user guides that make life easier for your customers and staff.
Technical writing services
You want content that will help your customers and staff to find answers for themselves? Great. I can help with that. Here are the main technical writing services that I offer. If you’re looking for a different sort of content, just ask.
Online Help
Take your documentation online with an HTML5 help centre. Searchable, user-friendly content that works on mobile, tablets. and computers.
User Guides
Clear, accurate, and user-centred instruction manuals and tutorials. Fresh, modern designs and accessible content.
Help Centre Articles
Are you using Zendesk or a similar customer support centre? I'll make sure your articles are helpful and user-centred.
UX Writing
Need microcopy for your software or app? I'll make sure your content is concise, precise, and helpful.
Content Design
For accessible web pages that are designed to help users achieve their goals. Similar to technical writing, but for non-tech content.
Web Content
Need your website to be easier to understand and more helpful to customers? I'll make your content more user-friendly.
Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.
Jonathan Wolfson
Your content is in safe hands
When you hire a freelance technical writer, you need to be confident that they have the right skills, knowledge, and approach for your project. You need them to know best practices, understand how to explain things in simple language, and have a good grasp of the latest tech comm tools. It also helps if they have the empathy to understand your customers.
I’d like to think I check all of those boxes. With over 20 years’ experience, I have a wealth of knowledge to bring to your project. I’m familiar with industry-leading tools, such as Flare and Paligo too.
Fellow of the ISTC
I keep up-to-date with industry trends and best practices.
Paligo User
I’m an experienced Paligo user and sometimes work for Paligo.
Certified Flare User
I’m an experienced Madcap Flare user and certified for v11.
CDL Trained
Trained by Content Design London.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works.
Laura Johnson
Let’s talk about your project
If you’re interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch.
Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.
Latest blog posts
Daily UX writing challenge. Day #4
As a technical writer, I know about creating user-centred content. But I've never worked as an out-and-out UX writer (although I have written microcopy for software as part of my tech writing work). I'd like to explore the world of UX writing, so I decided to do the...
read more
Daily UX writing challenge. Day #3
In this series of blog posts, I'm exploring the world of UX writing by completing the Daily UX challenges set by https://www.dailyuxwriting.com. This post covers the challenge for Day #3.ScenarioThe user is trying to sign in to their account and has entered an...
read moreStraygoat logo design by Bristol graphic designer, Nik Jones. www.helloimnik.co.uk.