Freelance Technical Writer
Craig Wright – Technical writer and copywriter
Freelance Technical Writer
Craig Wright – Technical writer and copywriter
Looking for an affordable way to support your customers 24 hours a day?
When you don’t understand how a product works, where do you look for answers? It’s probably the user guide or online, right? You don’t want to call customer support unless you have no other option.
It’s the same for your customers. They want you to provide documentation that’s easy to use and understand, and that’s where I can help.
Technical writer – user guides, online help
As your technical writer, I’ll create content that provides your customers with the information they need, in language that’s easy to understand. So there’s less need to call your team for help. And because the documentation is available 24 hours a day, you can help customers anywhere, at any time, without overspending on support.
To learn more about my technical writing and copywriting services, see below or get in touch to discus your project.
Technical Writing and Copywriting Services
What’s the best way to get information to your customers?For delivering user assistance, you might want to go for an online help system, web pages, or perhaps a PDF user manual. If you’re trying to attract new leads, then web copy, brochures, and email content could be the answer. Whatever type of content you need, I can help.
Online Help & Web Content
Online help works like a website, and allows customers to search for the information they need. It’s a great way to provide support 24 hours a day and across time zones.
User Guides
Hard copy user guides and PDF user guides are still a great way of providing support. But they need to be written in a way that allows the reader to dive in at any point, so they can get specific answers fast.
Copywriting
To engage customers, your content has to capture their attention and promote benefits, not features. It’s all about writing from the customer’s perspective and answering ‘what’s in it for me?’.
Other Writing Services
Online help, user guides, and copywriting are just some of the services I provide. See the Services page for more details.
What customers say:
“Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.” Jonathan Wolfson
You’ll benefit from my experience
Formal training and memberships
BA Hons Technical Communication
Fellow of the ISTC
Certified SEO copywriter, SEO content institute
Certified MadCap Flare technical writer v11
Whether you need assistance with a new documentation project or a helping hand on a project that’s already up and running, I’m happy to help.
What customers say:
“Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.” Steve O'Hara
Tell me about your technical writing project
If you’re interested in hiring me as your technical writer or copywriter, please get in touch. I am based in Chesterfield, Derbyshire, and cover the East Midlands and South Yorkshire areas, but work remotely for most clients.