Freelance Technical Writer
Craig Wright – Technical writer and copywriter
Freelance Technical Writer
Craig Wright – Technical writer and copywriter
Technical documentation – an affordable way to provide customer support 24/7
When you don’t understand how a product works, where do you look for answers? It’s probably the user guide or online, right? You only call customer support or sales as a last resort. Your customers feel exactly the same way. They want you to provide content and documentation that’s easy to use and understand.
That’s where I can help you.
As a technical writer and copywriter, I create user-friendly content that gives your customers the information they need. So when they have questions, they can find answers without calling your support.
To learn more about my technical writing and copywriting services, see below or get in touch to discus your project.
Technical Writing and Copywriting Services
What’s the best way to get information to your customers?For delivering user assistance, you might want to go for an online help system, web pages, or perhaps a PDF user manual. If you’re trying to attract new leads, then web copy, brochures, and email content could be the answer. Whatever type of content you need, I can help.
Online Help & Web Content
Online help works like a website, and allows customers to search for the information they need. It’s a great way to provide support 24 hours a day and across time zones.
User Guides
Hard copy user guides and PDF user guides are still a great way of providing support. But they need to be written in a way that allows the reader to dive in at any point, so they can get specific answers fast.
Copywriting
To engage customers, your content has to capture their attention and promote benefits, not features. It’s all about writing from the customer’s perspective and answering ‘what’s in it for me?’.
Other Writing Services
Online help, user guides, and copywriting are just some of the services I provide. See the Services page for more details.
What customers say:
“Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.” Jonathan Wolfson
Am I the right technical writer for your project?
What do you want from a technical author/copywriter? Someone who understands their craft, has a proven methodology, and will be productive from day 1, right?
Then you’ll find I’m a good choice.
I’ve been a technical author for over 20 years and have formal training in technical communication and copywriting too. So I understand the theory and best practices, and also have lots of hands-on experience that will benefit your company.
Background and training
20+ years’ experience in software and hardware documentation. Lots of experience in industrial SCADA and IoT systems.
BA Hons Technical Communication
Fellow of the ISTC
Certified SEO copywriter, SEO content institute
Certified MadCap Flare technical writer v11
What customers say:
“Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.” Steve O'Hara
Tell me about your technical writing project
If you’re interested in hiring me as your technical writer or copywriter, please get in touch. I am based in Chesterfield, Derbyshire, and cover the East Midlands and South Yorkshire areas, but work remotely for most clients.
I’m interested in all sorts of technical writing and copywriting projects – variety is the spice of life. But I’m an especially good choice for IOT and remote control/monitoring systems, as I’ve worked on those in several industries.