Freelance Technical Writer

User-Friendly Content that Helps your Customers and your Business

Your customers need information about your products and services. But how can you give them the help they need without overspending on customer support? The answer is simple – provide better documentation.  

StrayGoat Writing Services creates online help, user guides, and marketing content that makes life easier for your customers and your business.  The content Straygoat creates is clear, engaging, and can be available 24/7, so there’s less demand on your customer support.

Scroll down to find out more or use the Contact Page to get in touch.

Freelance technical writer, Craig Wright
Freelance technical writer, madcap flare, paligo

Freelance Technical Writer and Copywriter

Hello, I’m Craig Wright, director of Straygoat and a freelance technical writer and copywriter. As a content specialist, I can help you by creating documentation and marketing that:

  • Gives your customers the answers they need
  • Is written from your customer’s perspective
  • Promotes the benefits of your products
  • Is easier and cheaper to update in the future
  • Keeps knowledge in your business.

Everything I write for you is designed to help your audience and your business. Whether its a user guide that explains how to use a complex feature or a web page that promotes your latest product, I’ll make sure your content works.

To find out more, see my writing services. You can also find lots more information about my services and background via the menu. 

To hire me for your writing project, use the contact page to get in touch (there’s a button at the bottom of every page).

What Sort of Content Do You Need?

I’ve been a technical writer for over 20 years, so can provide you with content that really helps your customers to get the most out of your products/services. Whether you need a help centre, user guides, or web articles, I know how to craft content that gives your audience the answers they need.

But I can do a lot more than just technical content – I am a trained copywriter too, so can help you with marketing copy, and general information.

Am I the Right Technical Author for Your Project?

When you hire me, your technical writing project is in safe hands. I’ve been a technical writer since 1997 and have worked for multi-national companies and smaller organisations, so have lots of experience to share. I’ve also studied my craft (BA Hons Technical Communication) and am a fellow of the ISTC, so know best practices.

If you are more interested in hiring me to write promotional content, you’ll be glad to know I’m a certified SEO Success Works copywriter (and VIP lifetime member) and a member of the Pro Copywriters Network.

technical writer, istc
Technical writer, copywriter
technical writer, madcap flare
technical writer, paligo, madcap flare
As a freelancer, I’m used to dealing with stakeholders at different levels, and like to knuckle down and get on with the job. Tell me what you need, point me at your SMEs, and I’ll get on with crafting quality content.

Find out more about my background in software teams and hardware teams on the Career History page.

What Customers Say…

Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.

His ability to converse with technical staff and illicit the finer points of the subject was excellent and combined with his attention to detail meant that nothing was left un-said or ambiguous in the text.

Steve O'Hara

Chief Technical Officer, 4Energy

The help system for ClearSCADA now looks and feels modern and up to date, Craig’s hard work contributed to this.

Paul New

Software Manager, Schneider Electric

Craig not only made the Help docs more readable and useful but actually fed back into the product itself – there is no doubt that the Adaptable Blotter is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.

Jonathan Wolfson

Director, Adaptable Tools

Craig assimilates technical details quickly and recasts them in a way which is informative and useful without patronising the reader. He is easy to work with and delivers to brief and on time.

Nichola Balmer

Director, Perceptis

How to Hire Me for your Content Project

I run on a first-come, first-served basis, so the sooner you tell me about your content needs, the sooner I can book your work in. My technical writing projects can take weeks or months, so don’t dilly-dally – get in touch using the contact button below.

I’m available for remote working and cover most areas in the East Midlands and South Yorkshire.

Availability

July 2018.
Taking Bookings Now.

Locations

Remote Working
East Midlands
South Yorkshire

Prices

Check out the Prices page.

Let's Get your Content Started

Click the button below to get in touch.