Looking for a Freelance Technical Writer or Content Designer?

Do you need a writer who can explain how your products and services work? Someone who understands your customers and is comfortable with technology?

I can help.

As your technical writer, I’ll make sure your user guides, help pages, and UI text are easy to understand and designed to meet your customers’ needs.  

Your friendly technical writing specialist

Freelance Technical Writer

Technical writer? Content designer? What sort of writer do you really need? 

Confused about whether you need a technical writer or a content designer? Don’t worry, you’re not alone! There’s a lot of confusion about job titles and they can vary between organisations and industries. In some, I’d be classed as a technical writer, in others, a content designer. I think the confusion comes from the word “technical” and also the need for developer content.

My take is:

  • “Traditional” technical writer – Produces content for a range of users. The content is user-centred and helps users to achieve their goals, often, but not exclusively, with technology-related products and services.
  • Content designer – Produces digital content for a range of users. The content is user-centred and helps users to achieve their goals. This is often, but not exclusively, with online services, such as government services, and charities.
  • API technical writer – Produces highly technical content aimed at developers. The term “technical writer” is often used to describe these writers.

I’m a “traditional” technical writer and I’ve trained in content design too, so if you need end-user content, I’m a good fit. Check out my services to find out more.

Technical writing services

You want content that will help your customers and staff to find answers for themselves? Great. I can help with that. Here are the main technical writing services that I offer. If you’re looking for a different sort of content, just ask.

Online Help

Take your documentation online with an HTML5 help centre. Searchable, user-friendly content that works on mobile, tablets. and computers.

User Guides

Clear, accurate, and user-centred instruction manuals and tutorials. Fresh, modern designs and accessible content.

Help Centre Articles

Are you using Zendesk or a similar customer support centre? I'll make sure your articles are helpful and user-centred.

UX Writing

Need microcopy for your software or app? I'll make sure your content is concise, precise, and helpful.

Content Design

For accessible web pages that are designed to help users achieve their goals. Similar to technical writing, but for non-tech content.

Web Content

Need your website to be easier to understand and more helpful to customers? I'll make your content more user-friendly.

Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.
Jonathan Wolfson

Director, Adaptable Tools

Person reading online help on a mobile phone - freelance technical author

Your content is in safe hands

When you hire a freelance technical writer, you need to be confident that they have the right skills, knowledge, and approach for your project. You need them to know best practices, understand how to explain things in simple language, and have a good grasp of the latest tech comm tools. It also helps if they have the empathy to understand your customers.

I’d like to think I check all of those boxes. With over 20 years’ experience, I have a wealth of experience to bring to your project. I’m familiar with industry-leading tools, such as Flare and Paligo too.

 

Institute of Scientific and Technical Communicators

Fellow of the ISTC

I keep up-to-date with industry trends and best practices.
Paligo technical writer

Paligo User

I’m an experienced Paligo user and sometimes work for Paligo.
Madcap Flare Technical Writer

Certified Flare User

I’m an experienced Madcap Flare user and certified for v11.
Freelance content designer and technical author

CDL Trained

Trained by Content Design London.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works.
Laura Johnson

Marketing Director, Timecode Systems

Straygoat writing services - freelance technical writer, UX writer, content designer

Let's talk about your project

If you're interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch. 

Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.

 

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Latest blog posts

IR35 – Changing the Way I Work

IR35 – Changing the Way I Work

If you are a self-employed technical writer in the UK, you've probably heard about IR35 and its impending roll-out to the private sector. In this post, I'm going to talk about why it is bad news and what I'm going to try and do to stay in business. To find out more...

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