Freelance Technical Writer
Looking to help your customers without spending a fortune on customer support? I can help.
I create help centres, user guides, and web pages that give your customers the answers they need, in terms that they understand.
Your friendly technical writing specialist
Freelance Technical Writer
Technical Writing Services
Your customers need clear, accessible, and helpful content. Content that answers their questions, explains how things work in clear logical steps, and uses language that they can understand quickly. That’s exactly the type of content I create. (Don’t be fooled by the term technical writer, I don’t work exclusively with technical content).
Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.Jonathan Wolfson
Your content is in safe hands
Am I the right technical writer for your project? Do I have the skills and background you’re looking for? Well, only you can make that decision, but you’ll be glad to know that I’m well trained and have a lot of experience to bring to your project.
Qualified Technical Writer
I’m a fellow of the ISTC, a certified content designer and copywriter, and also have a BA Hons in Technical Communication. So I know what I’m doing.
XML Structured Content
I’ve worked in Paligo on several projects so know how to write structured content in XML. I’ve written blog posts on Paligo and have worked for Paligo too.
Single Sourcing in Flare
I’m a certified Flare user (v11) and have worked on many Flare projects, including HTML5 help for healthcare providers and multinational tech companies.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works.Laura Johnson
How technical am I?
You might be thinking that only someone with technical knowledge could possibly write your content. That’s a common assumption. But think about it this way – if you asked your experts to write content, they would produce information that is 100% accurate. But would it connect with your customers? The problem is they have the “curse of knowledge”. The more they know, the harder it is to understand the learner’s perspective.
As a technical writer, I act as a middle man between your experts and your customers. I’m from a communications background but have worked in tech companies, and have a knack for explaining complex information in simple terms. Just what your customers need.
Let’s talk about your project
If you’re looking for user guides, instruction manuals, or an online help centre, I can help. Get in touch now to discuss your project.
Looking for a mix of technical writing and copywriting (marketing)? I’m a trained copywriter too, so could be the perfect writer for your project.
Tell me about your technical writing or content design project
Latest blog posts
For years, I've avoided accordions in my content. But recently, I've changed my tune. What's made me change my mind? Read on to find out. What is an accordion? Before we go any further, let's make it clear what I'm talking about when I use the term "accordion". I'm...read more
Did you know that there are loads of elements that you can use to add semantic structure to your Paligo content? It's not just the handful of common elements you can choose from the menu in the Edit and Insert tabs. To get to the full range of elements, you need to...read more