Technical Writer, Craig Wright

Freelance Technical Writer

Craig Wright – Technical writer and copywriter

Freelance Technical Writer

Craig Wright – Technical writer and copywriter

Technical Writer, Craig Wright

Looking for an affordable way to support your customers 24 hours a day?

When you don’t understand how a product works, where do you look for answers? It’s probably the user guide or online, right? You don’t want to call customer support unless you have no other option.

It’s the same for your customers. They want you to provide documentation that’s easy to use and understand, and that’s where I can help.

Technical writer – user guides, online help

As your technical writer, I’ll create content that provides your customers with the information they need, in language that’s easy to understand. So there’s less need to call your team for help. And because the documentation is available 24 hours a day, you can help customers anywhere, at any time, without overspending on support.

To learn more about my technical writing and copywriting services, see below or get in touch to discus your project.


Technical Writing and Copywriting Services

What’s the best way to get information to your customers?For delivering user assistance, you might want to go for an online help system, web pages, or perhaps a PDF user manual. If you’re trying to attract new leads, then web copy, brochures, and email content could be the answer. Whatever type of content you need, I can help.

Online Help & Web Content

Online help works like a website, and allows customers to search for the information they need. It’s a great way to provide support 24 hours a day and across time zones.

technical writer, online help, web help
Technical writer, user guides, manuals

User Guides

Hard copy user guides and PDF user guides are still a great way of providing support. But they need to be written in a way that allows the reader to dive in at any point, so they can get specific answers fast.


To engage customers, your content has to capture their attention and promote benefits, not features. It’s all about writing from the customer’s perspective and answering ‘what’s in it for me?’.

technical writer, copywriter

Other Writing Services

Online help, user guides, and copywriting are just some of the services I provide. See the Services page for more details.

What customers say:

“Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.” Jonathan Wolfson

Director, Adaptable Tools

You’ll benefit from my experience

Unlike some technical writers, I have formal training in technical communication and a wealth of experience. I’ve been a technical writer for over 20 years, have a degree in Technical Communication, and am also a fellow of the ISTC. So you can be confident that I understand the theory and follow best practices.

Formal training and memberships

BA Hons Technical Communication

Fellow of the ISTC

Certified SEO copywriter, SEO content institute

Certified MadCap Flare technical writer v11

Your business can benefit from my experience of working with lots of different companies, including large multi-nationals and small UK businesses. I’ve worked solo, in documentation teams, and in software development teams and know how to avoid or resolve the problems that can crop up. Why learn from your own mistakes when you can learn from the mistakes of others?

Whether you need assistance with a new documentation project or a helping hand on a project that’s already up and running, I’m happy to help.

technical writer, istc
Technical writer, copywriter
technical writer, madcap flare
technical writer, paligo, madcap flare

What customers say:

“Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.” Steve O'Hara

Chief Technical Officer, 4Energy

Tell me about your technical writing project

If you’re interested in hiring me as your technical writer or copywriter, please get in touch. I am based in Chesterfield, Derbyshire, and cover the East Midlands and South Yorkshire areas, but work remotely for most clients.

For clear, engaging, and accessible content,
get in touch.