Freelance Technical Writer

Craig Wright – Technical writer and copywriter

Technical documentation – an affordable way to provide customer support

Do you need documentation for your products and services? Are you looking for a way to reduce your customer support costs?

I can help.

As your technical writer, I’ll create content that explains your products and services clearly, using terms that your customers understand. So that when they aren’t sure about something, they can find the answers for themselves rather than calling your support.

Find out about my writing services below or get in touch and we can talk about your project.

You need an online help centre

Make it easy for your customers to search content online with a help centre or knowledgebase. I’ll create a stylish, well-written system that customers can use on their computers, tablets, or smartphones.

You need user guides

Do people still need user guides and manuals? Hell yes. Sometimes it is just more practical to have a physical manual or a document that customers can print out and store.

You want to promote technical products

Don’t fall into the common B2B trap of writing about your product’s features. People respond to benefits, not features. I’ll help you promote your products in a more engaging way.

You need a writer who is more technically-minded

“We had a copywriter, but they just weren’t technical enough and it was taking too long.” I hear that a lot. As a technical writer, I pick up technical info quickly and know how to explain it to people who aren’t so tech-savvy. So if you need someone who won’t run a mile at the first mention of working with developers, get in touch.

You need a writer who understands modular content

Do you need a writer who understands modular writing, content reuse, conditional content, and information types? You know, all those complicated things that make it quicker and easier to create content in bulk? I’m the writer you’re looking for. I regularly use MadCap Flare and Paligo, two popular topic-based technical authoring tools.

Your business needs clear, accurate content

Is your content peppered with jargon and bursting at the seams with overlong sentences? I can fix that for you. I’m used to reworking overcomplicated technical and business content, so if your gut feeling is that your content could be better, get in touch.

What do you want from a technical author/copywriter?  Someone who understands their craft, has a proven methodology, and will be productive from day 1, right?

Then you’ll find I’m a good choice.

I’ve been a technical author for over 20 years and have formal training in technical communication and copywriting too. So I understand the theory and best practices, and also have lots of hands-on experience that will benefit your company.  

Background and training

20+ years’ experience in software and hardware documentation. Lots of experience in industrial SCADA and IoT systems.

BA Hons Technical Communication

Fellow of the ISTC

Certified SEO copywriter, SEO content institute

Certified MadCap Flare technical writer v11