Freelance Technical Writer
Looking to help your customers without spending a fortune on customer support? I can help.
I create help centres, user guides, and web pages that give your customers the answers they need, in terms that they understand.
Your friendly technical writing specialist
Freelance Technical Writer
Helpful content that makes life easier
Your customers need clear, accessible, and helpful content. Content that answers their questions, explains how things work in clear logical steps, and uses language that they can understand quickly.
That's exactly the type of content I'll create for you.
By writing content from the reader's point-of-view, I create help pages and user guides that make life easier for your customers and staff.
Technical writing services
You want content that will help your customers and staff to find answers for themselves? Great. I can help with that. Here are the main technical writing services that I offer. If you’re looking for a different sort of content, just ask.
Craig not only made the help docs more readable and useful, but actually fed back into the product itself. There is no doubt that our software is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.Jonathan Wolfson
Your content is in safe hands
When you hire a freelance technical writer, you need to be confident that they have the right skills, knowledge, and approach for your project. You need them to know best practices, understand how to explain things in simple language, and have a good grasp of the latest tech comm tools. It also helps if they have the empathy to understand your customers.
I’d like to think I check all of those boxes. With over 20 years’ experience, I have a wealth of experience to bring to your project. I’m familiar with industry-leading tools, such as Flare and Paligo too.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works.Laura Johnson
Let's talk about your project
If you're interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch.
Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.
Latest blog posts
Work better in customer support with these ten tips from Craig Wright, technical writer and customer support agent.read more
If you are a self-employed technical writer in the UK, you've probably heard about IR35 and its impending roll-out to the private sector. In this post, I'm going to talk about why it is bad news and what I'm going to try and do to stay in business. To find out more...read more