By Hiring an Experienced Technical Writer
20 Years' Experience
Fellow of the ISTC | BA Hons Technical Communication
High Quality Documentation for Software, Hardware, and Processes
StrayGoat can make sure your user guides are clear, accurate, professionally presented and available as PDF or hard copy.
Give your customers 24/7 searchable support with an online help system. High quality content will help customers and reduce support costs.
Customer Support Content
Looking for quality content for your customer support centre? Get in touch. I'll make sure your content helps customers and diverts tickets.
Freelance Technical Writer
Reduce Your Support Costs with Quality Documentation
Hello, I'm Craig Wright, a freelance technical writer based in the East Midlands, UK. I can help you with all your documentation needs, including writing, planning, and designing online help, user guides (manuals), wiki articles, help centre articles, and marketing content.
As a technical documentation specialist, I create content that:
Connects with your customers, and explains concepts and tasks using terms they understand.
Reduces your support costs, saving you time and money, while giving customers a better experience.
Keeps knowledge in your business. People come and go, but the information in your documentation stays in your organisation.
Boosts your brand. Quality documentation shows your customers you think about their needs and creates a good impression.
Makes it easy for your customers to find answers. I use leading tools such as MadCap Flare and Paligo to create first-class user experiences.
Is easier and cheaper to update. I know how to take advantage of content reuse features in the latest authoring tools. Content reuse can make it much easier, quicker, and cheaper to update your content in the future.
Need clear and engaging topic-based software documentation? Let me help. I've worked in software development teams and know agile methodologies and am no stranger to IT-related content.
Your next great hardware device needs exceptional documentation. Hire me to write hardware documentation that connects with your customers and gives them the information they need.
Link building is and will continue to be a tremendously important component of Search Engine Optimization (SEO).
I can create help desk articles that are pitched at the right level for your internal staff or customers. Don't have a help desk? Ask me about Paligo for authoring and Zendesk for delivery.
Looking for a technical writer to convert your old content into Flare, Paligo, Zendesk, or other formats? I can do that for you - click to find out more.
Need better performing web pages and blogs? I'm a qualified web copywriter too, so can write your marketing content. Click to find out more.
MadCap Flare Certified Technical Writer
If you are using MadCap Flare, you'll be glad to know I am a certified advanced MadCap developer for version 11. Why haven't I updated that to include later versions? Well, there's not been much need - MadCap introduced big changes in version 10, but the changes in the more recent versions have been less dramatic (with the exception of support for their new Central platform).
I've used plenty of other technical communication tools too, including Adobe FrameMaker, Adobe InDesign, Adobe Captivate, Paligo, Atlassian Confluence, and MS Word. So no need to panic if you've never heard of Flare - I'm adaptable.
What My Clients Say...
