Freelance Technical Writer

Freelance technical writer, Craig Wright
Freelance technical writer, madcap flare, paligo

I’ll Help Your Business to Communicate More Effectively

Hello, I’m Craig Wright, an experienced freelance technical writer and copywriter. I can help you by creating content that:

  • Connects with your customers
  • Reduces your support costs
  • Reduces the cost of updating your content in the future
  • Promotes your products and services
  • Keeps knowledge in your business.  

Below, you’ll find out about the benefits of high quality documentation and the services I offer. There’s lots more info on the site, which you can find via the menu, and use the contact page to get in touch.

Content that Makes Life Easier for your Customers and Improves your Business

Some people call it dumbing down, but the truth is, good technical writing is about making smarter content. Content that makes life easier for your customers and staff, and gives them information that they can understand quickly

As an experienced technical writer, I know how to make sure your online helpmanuals, wikis, and help articles are engaging, user-friendly, and helpful. The secret is to approach the content from your user’s perspective, using language and terms they understand.

But it’s not just about helping your customers. By using modern authoring tools such as MadCap Flare and Paligo, I can reduce the cost of creating and updating your documentation too. 

user friendly content
technical writer user journey

What Technical Writing Services Do I Offer?

Your business needs high quality content that engages your customers and makes it easy for them to find information quickly. That’s where I can help you. As a technical writer and content writer, I know how to structure and write user-centred content that helps your customers and your business.

As a technical writer, I can create your user guides, online help, web pages, and wiki pages. But I can do a lot more than just technical content – I am a trained copywriter too, so can help you with marketing copy, and general information content.  

Am I the Right Technical Writer for Your Project?

When you hire me, your technical writing project is in safe hands. I’ve been a technical writer since 1997 and have worked for multi-national companies and smaller organisations, so have lots of experience to share. I’ve also studied my craft (BA Hons Technical Communication) and am a fellow of the ISTC, so know best practices.

If you are more interested in hiring me to write promotional content, you’ll be glad to know I’m a certified SEO Success Works copywriter (and VIP lifetime member) and a member of the Pro Copywriters Network.

technical writer, istc
Technical writer, copywriter
technical writer, madcap flare
technical writer, paligo, madcap flare

As a freelancer, I’m used to dealing with stakeholders at different levels, and like to knuckle down and get on with the job. Tell me what you need, point me at your SMEs, and I’ll get on with crafting quality content.

Find out more about my background in software teams and hardware teams on the Career History page.

What Customers Say…

Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.

His ability to converse with technical staff and illicit the finer points of the subject was excellent and combined with his attention to detail meant that nothing was left un-said or ambiguous in the text.

Steve O'Hara

Chief Technical Officer, 4Energy

The help system for ClearSCADA now looks and feels modern and up to date, Craig’s hard work contributed to this.

Paul New

Software Manager, Schneider Electric

Craig not only made the Help docs more readable and useful but actually fed back into the product itself – there is no doubt that the Adaptable Blotter is more user-friendly and intuitive as a result of Craig’s consultancy efforts. We highly recommend him.

Jonathan Wolfson

Director, Adaptable Tools

Craig assimilates technical details quickly and recasts them in a way which is informative and useful without patronising the reader. He is easy to work with and delivers to brief and on time.

Nichola Balmer

Director, Perceptis

How to Hire Me for your Content Project

I run on a first-come, first-served basis, so the sooner you tell me about your content needs, the sooner I can book your work in. My technical writing projects can take weeks or months, so don’t dilly-dally – get in touch using the contact button below.

I’m available for remote working and cover most areas in the East Midlands and South Yorkshire


Available Now.


Remote Working
East Midlands
South Yorkshire


Check out the Prices page.

Let's Get your Content Started

Click the button below to get in touch.