Recent projects
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I have worked on many projects for Paligo and have created lots of pages for their HTML5 help center.
Tools used: Paligo
Industries: Software - Component Content Management System, Technical communication
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I have created many articles for the Photoroom knowledge base to help people use their AI photo-editing app.
Tools used: Intercom
Industries: Photography, Software
Samples of HTML5 online help content
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This is a sample I created using content from a much larger documentation suite. The original content was created in Atlassian Confluence, but I have repurposed it as Flare HTML5 online help.
Tools used: MadCap Flare
Industries: Data center cooling, Software, Hardware
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This is a sample of a user guide for a time synchronisation device (made by Timecode Systems).
Tools used: MadCap Flare
Industries: Film and TV, Software, Hardware
Screenshots from Past Projects
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This online help was created in Paligo and the content was also used for PDF outputs. It explains how to use financial software.
Tools used: Paligo
Industries: Finance
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This content was originally written in Flare and then converted into Zendesk articles. The Flare content was also used for PDF.
Tools used: Zendesk, MadCap Flare
Industries: Film and TV, Hardware
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This project involved converting and rewriting existing content into a customised Flare output. The client is an out of hours health care provider to the NHS.
Tools used: MadCap Flare
Industries: Healthcare
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This print manual was created in MS Word. It explains how to install an eController unit. This is a control device for managing fan speeds and alarms.
Tools used: MS Word
Industries: Data center cooling
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This is documentation for SMARTset software, which is a monitoring and control system used for managing data centre temperatures.
Tools used: Confluence
Industries: Data center cooling, Software, Hardware
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This print manual was for a pelvic floor strengthening device, aimed at women. The time and budget were tight, hence the lack of visuals.
Tools used: InDesign
Industries: Health devices, Hardware
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This project involved converting content from Adobe FrameMaker into MadCap Flare. I also had to write new content about Schneider Electric’s SCADA system.
Tools used: MadCap Flare
Industries: Utilities, Software, Hardware
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I have written articles which were published in the award-winning ISTC journal ‘Communicator’. The articles also appear as posts on my LinkedIn page.
Tools used: MS Word
Industries: Technical communication
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I was hired to create API documentation by a transport company. They needed examples in XML and JSON, so I used Paligo’s ‘stripe’ API layout. What’s great about this layout is that it lets users switch the code examples between different languages.
Tools used: Paligo
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EkkoSense create data centre cooling solutions, and they hired me to create a video-game-style manual for their thermal monitoring software, EkkoSoft. I created the short booklet in Adobe InDesign and EkkoSoft loved it.
Tools used: InDesign
Industries: Software