Paligo Technical Writer

Craig Wright

Paligo Technical Writer

Craig Wright – Technical writer and copywriter

Technical Writer, Craig Wright

Looking for a Paligo technical writer?

Does your documentation project need a Paligo technical writer? Someone with excellent writing skills, a proven track record in technical writing, and also some know-how with Paligo? Count me in.

I’ve used Paligo’s impressive cloud-based CCMS on several projects and can help you get the most from it. On those projects, I’ve created publications that were delivered as PDFs and HTML5 help, and have implemented content reuse strategies. I know all about Paligo’s content fragments, informal topics, and filters, and keep up-to-date with its growing list of features, so your project will be in good hands.

Paligo is Much More than a Help Authoring Tool

Created by ex-DITA consultants in Sweden, Paligo is a cloud-based XML component content management system (CCMS). I can use it to create topic-based content, which can be output in various formats, including PDF, HTML5, and as articles for Zendesk and similar platforms.

I love working in Paligo because it makes it easy to manage the content that’s created – there are built-in features for version control, user profiles, and translation workflows, and it keeps track of changes to your topics. So it’s much more powerful than a traditional HAT (Help Authoring Tool).

Beneath the hood, each topic is an object in a database, rather than a file, and this allows Paligo to keep track of changes much more efficiently.

You can find out more about Paligo at paligo.net and they have a free trial option.

I’ll Make Sure you Benefit from Paligo

Paligo is an advanced authoring tool and content management system, and I can help you get the most from its wide range of features. On previous projects, I have helped clients take advantage of Paligo’s:

  • Single sourcing capabilities. I can create your content in topics, organise them into publications and publish to print or online help (HTML5). Paligo also has a special HTML5 layout designed just for API documentation.
  • Topics and informal topics for content reuse.  When used with a clear strategy, these can save you a lot of money and time when it comes to updating your content, or repurposing it for a different type of output.
  • Filtering for controlling content so that it appears in some outputs, but not others.
  • Variables for fast and easy updates to changeable content, such as product names.
  • Code examples in different languages. Paligo’s API output has a cool example feature, where users can select a button to switch the example to the language they are interested in.

These are just some of the features I’ve used to create smart, user-friendly documentation and to minimise the cost of updating manuals.

Previous Paligo Technical Writing Projects

Unfortunately, non-disclosure agreements (NDAs) prevent me from sharing Paligo projects with you, but I can tell you the general details of some of my work.

Online Help for Software

I used Paligo to create online help for software used in the financial industry. The content used informal topics and text fragments for reuse, and was delivered as HTML5 help, PDF, and output as Zendesk articles.

Paligo Help Centre

Paligo’s help centre gives the HTML5 online help a sleeker, more modern look. I used this output for a software company and used Paligo’s content reuse features to minimise the amount of work needed to update content as the software changes.

API Documentation

I used Paligo’s HTML5 output to create API documentation. This features text descriptions and a code panel that shows code examples. Readers can switch the language of the code examples with a click of a button. Cool, eh?

PDF User Guides

I was hired to turn an existing PDF guide into Paligo content. It was then output as Zendesk customer support articles and as a PDF. I used text fragments to make sure that content was reused rather than duplicated.

For clear, engaging, and accessible content,
get in touch. 

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