Software technical writer

Do you need a technical writer with software documentation experience?

If you are looking for an experienced, reliable software technical writer, you are in the right place. I’m Craig Wright and I’ve been creating software documentation for 20 years, so whatever you need, there’s a good chance I can help. Whether you are looking for online help, manuals, training material, wiki pages or help centre articles, I can make sure your content connects with your customers and reduces the need to contact your tech support.

What are you looking for in a software technical writer? Here’s what I bring to the table:

• I’ve worked in software development teams.

• I’ve worked in agile environments.

• I’m a certified MadCap Flare advanced developer.

• I’ve worked with Paligo, Atlassian Confluence, Adobe FrameMaker, Adobe InDesign, MS Word and more.

• I know about topic-based writing and content reuse.

• I’ve written API documentation.

• I don’t just write ‘how to‘ instructions – your customers need context too.

Sounds good? Then get in touch and we can discuss your software documentation  project. If you’d like to know more about how I write software documentation, see my approach to technical writing page. Below, I’ll cover the types of software I’ve worked on, so you can get a good idea of my background.

Sometimes, hiring a software technical writer who understands the development process can make your life easier. If that’s the sort of writer you are looking for, I’m a good match. I have worked in software teams alongside developers and taken part in the daily stand-ups and all of that agile stuff. So I can fit into that way of working pretty quickly. I’ve used JIRA too, which is also a big deal for some clients.

Importantly, I know how to work with software developers. I’ve worked with all sorts of ‘techies’ and have the people skills to get the information I need, without disrupting your developers too much.  Will I need to ask them questions? Yes, of course, but I’ll aim to keep them to a minimum.