Software Technical Writer
I’ll Deliver Software Documentation that Reduces your Support Costs
If you are looking for an experienced, reliable software technical writer, you are in the right place. I’m Craig Wright and I’ve been creating software documentation for 20 years, so whatever you need, there’s a good chance I can help. Whether you are looking for online help, manuals, training material, wiki pages or help centre articles, I can make sure your content connects with your customers and reduces the need to contact your tech support.
What are you looking for in a software technical writer? Here’s what I bring to the table:
- I’ve worked in software development teams.
- I’ve worked in agile environments.
- I’m a certified MadCap Flare advanced developer.
- I’ve worked with Paligo, Atlassian Confluence, Adobe FrameMaker, Adobe InDesign, MS Word and more.
- I know about topic-based writing and content reuse.
- I’ve written API documentation.
- I don’t just write ‘how to‘ instructions – your customers need context too.
Sounds good? Then get in touch and we can discuss your software documentation project. If you’d like to know more about how I write software documentation, see my approach to techncial writing page. Below, I’ll cover the types of software I’ve worked on, so you can get a good idea of my background.
What Sort of Software Have I Documented?
When you’re looking for a software technical writer, it’s natural that you want to find someone who has worked on apps that are similar to yours. I understand that completely (but don’t get too hung up on it). What sort of software have I worked on? Let’s see…
I have a lot of experience documenting SCADA systems (Supervisory Control and Data Acquisition). So anything relating to remote monitoring and controls, IoT, etc., is going to be easy to get to grips with.
Scrap cars can fetch more than you think! I documented an online auction system designed for agents to bid on the types of scrap cars and parts that they specialise in. I also provided web content for this client.
Ever wondered how out of hours health services work? I learned all about their processes and software on this job. I created online help that explained the processes that had to be followed.
My first job using Paligo involved documenting a financial app. This is used by traders to sort and filter the data they use in various other applications.
A venture into API documentation now. I used Paligo’s API layout to create documentation aimed at developers working for partners of a delivery network.
I’ve written about technical authoring software too. Paligo liked an article I had written and asked me to put together the starting point for a new tutorial for beginners.
I’ve Worked in Software Development Teams
Sometimes, hiring a software technical writer who understands the development process can make your life easier. If that’s the sort of writer you are looking for, I’m a good match. I have worked in software teams alongside developers and taken part in the daily stand-ups and all of that agile stuff. So I can fit into that way of working pretty quickly. I’ve used JIRA too, which is also a big deal for some clients.
Importantly, I know how to work with software developers. I’ve worked with all sorts of ‘techies’ and have the people skills to get the information I need, without disrupting your developers too much. Will I need to ask them questions? Yes, of course, but I’ll aim to keep them to a minimum.
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