Working with Craig is a game-changer for our projects. His deep understanding of the product and the ability to provide crystal-clear explanations is so helpful for our users!
How can I help you?
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Knowledge base articles
Help center and knowledge base articles are my speciality. I’ll make sure your articles meet the needs of your customers and staff.
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User guides / manuals
Need user guides for your products or services? No problem. I create user guides for online and print, all from the same content.
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Paligo technical writing
Looking for a Paligo contractor? I’ve worked for Paligo on help content and in customer support, so you could say I know my way around the CCMS.
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MadCap Flare technical writing
MadCap Flare was my tool of choice for many years. If you need a Flare technical writer, I’ll be productive from Day 1.
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Conversions
Looking to convert your old content into a different format? No problem. I’ve worked on lots of import projects and can tidy up conversions.
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Technical writing consultant
Got another type of technical writing, UX writing, or content design project? I’d love to hear more. Let me know what you need …
Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.
What to expect
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High quality documentation
I’ll make sure your documentation provides the right amount of information, at the right time. It will also be organized so that it is consistent, logical, and easy to find.
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UX writing and suggestions
Say goodbye to clunky field names and descriptions. I’ll make suggestions for more user-friendly text and interactions.
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Product testing
Get bug reports on early versions of your product, before it goes live. I’ll test features as I document them and will report any problems a.s.a.p. I’m an extra level of quality control.
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Supports your support
I’ll make sure your documentation works for your support team too. I have worked in support, so know what they need from your docs.
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User advocate
I’ll always do my best to represent the interests of your customers. If there are user needs that aren’t being met or workflows that are just too cumbersome, I’ll raise the issue and suggest changes.
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Multi-discipline tech writer
I’ve been a technical writer for over 20 years and have a degree in technical communication and information design. I’m also trained in content design, UX writing, SEO copywriting, and chatbot conversational design too. Lots of skills to help improve your documentation and products.
How technical am I?
This is a question I get asked a lot, as I don’t have a technical background. And yet I’ve worked on technical products my entire career! What sort of things have I worked on? How about:
SCADA software used for remote monitoring and control of energy and water supplies
Structured content software for technical documentation
Workflow management software for film animation
Data center cooling hardware and software
AI photography editing app
SaaS used in the insurance industry
Health care procedures
TENS medical devices for women
Time sync devices for the film industry.
How is this possible? Because I know communication theory and it applies to all kinds of content. I know how to identify what users need and how to present that information. And I must have a knack for understanding technical concepts quickly.
So you can be confident that I’ll pick things up quickly and deliver documentation that works for your users.
